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Need Further Help?

If you have any questions or need help with your account, please contact us for assistance.

Customer Service Hours:
Monday - Friday 10:00AM to 4:00PM (AEST)

Call us: Australia: +61 3 9007 2218
New Zealand: +61 3 9007 2661

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Please note on Monday 8th and Tuesday 9th of June, our phones will be unavailable and emails will not be monitored. We will attend to any enquiries as soon as possible when we return.

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Having trouble with your return? We have just updated our process. Please go to our Returns Policy Page for more information.

Want to place an order?
Call our team during business hours:

Australia enquiries: +61 3 9007 2218
New Zealand enquiries: +61 3 9007 2661

Available Monday to Friday, 10:00am – 4:00pm AEST (excluding public holidays).

If you call during these times and can’t get through, there’s no need to call back. Simply leave a voicemail message and our team will return your call within 24–48 hours (excluding peak periods).

For all other enquiries, please visit our Customer Support Hub or FAQ page for quick answers:

Email us at info@bpbrands.com.au or leave us a message via the Contact Us form below and our team will get back to you as soon as possible.

Please select a topic below:

You might find your answer faster on our FAQs page, click here.  Our team keeps it regularly updated with the latest info.

If you would like to place a phone order contact us here:

Phone: Australia orders: +61 3 9007 2218
New Zealand orders: +61 3 9007 2661 

Available 10:00am – 4:00pm AEST, Monday to Friday (excluding Victorian public holidays). Calls made outside these hours will not be returned. Please note the same payment terms and conditions apply as if you were ordering online.

We offer free returns on all Australian Orders. Click here to request a return

Have more questions?

We're available Mon-Fri 9am to 5pm

Give us a call