Loyalty landing

You can sign up to our Loyalty program in-store or online.

If you are signing up in-store, provide your name and details to the staff at checkout. After signing up in-store, if you wish to shop online, you will need to register for an online account. Please ensure you provide the staff with your email address so that your online and in-store accounts can be linked.

You can sign up online here https://www.blackpepper.com.au/account/register. Once you have signed up online you do not need to sign up in-store. When shopping online, log into your online account.

To provide you with a personalised shopping experience, we require your name, email, mobile phone number, address, and date of birth. This information allows us to inform you about our member only offers and confirm when your rewards are loaded and ready to be used.

Congratulations for joining the Black Pepper Loyalty Program!

Once you have signed up, your $10 Welcome Reward will be automatically added to your account for you to apply on your next purchase. You can use the reward in-store or online. You can find instructions on applying your reward below. 

Your Welcome Reward can be used for one transaction only either in-store or online.

Once you have spent a minimum of $50 you will be eligible to receive a birthday reward.

We've gone digital! To reduce plastic and minimise our carbon footprint, we phased out our physical membership cards several years ago.

1.       To be able to apply your Loyalty Rewards to your order, please ensure you are logged in to your online account.

2.       When you have made your selection, proceed to Checkout.

3.       Once you are on the Payment screen, you will see a box on the right which says “You have $xx points to claim”. To use them on your purchase, simply click the “Pay with Points” button

4.       You should then see the reward value as a discount line on your order summary

Please note: The total value of products in the cart must be greater than the available reward balance in order for the reward to be redeemed.

If you have any issues with applying your Loyalty Reward, our customer service team can help. Contact us via Live Chat, phone, email or visit one of our stores. To find your nearest store, click here.

To be eligible for a birthday reward, you need to have spent at least $50 in the 12 months prior to the first day of your birthday month.

If you can't find your reward email, we recommend checking your spam/junk folder or you can contact our customer service team and they can help to locate and apply your reward. Alternatively, you can visit your nearest store to use the reward on an in -store purchase.

Rewards cannot be used to cover postage charges.

If you have added your birthday to your account details and have spent at least $50 in the 12 months prior to the first day of your birthday month, you will automatically receive a Birthday Reward to your account on the 1st of your birthday month. The value of the reward will depend on which tier you are in at the start of the month.

If you do not receive your Birthday Reward, please contact us at info@blackpepper.com.au so we can update your account. Each Member will only receive one (1) Birthday Reward in any 365 day period. Loyalty Program Members can only receive a Birthday Reward if they have provided their complete date of birth at least one (1) month prior to your actual birth month

Your Birthday Reward is valid for sixty (60) days from date of issue.

Your Birthday Reward is issued at the beginning of the month and is calculated on the Peppercorn tier you are currently in on the date the Reward is issued. You will not be sent a second Birthday Reward if you move up a tier in a 365-day period.

Your Birthday Reward can be redeemed on full price, promotional and/or sale merchandise.

Each year, providing you have spent $150 or more, Black Pepper will automatically send your anniversary reward on the date that you signed up to the reward program. The value of your anniversary reward will depend on your Peppercorn tier status

Your Anniversary Reward is valid for sixty (60) days from date of issue. If you do not receive your Anniversary Reward, please contact us at info@blackpepper.com.au so we can update your account. Each Member will only receive one Anniversary Reward in any 365-day period and will only be issued if you have spent at least $150 in the prior 12 months

Your Anniversary Reward can be redeemed on full price, promotional and/or sale merchandise.

Yes. When you sign up, you will receive a $10 Welcome Reward to be used in-store or online for a single transaction only. You cannot redeem the reward twice through separate transactions in-store and online. Once redeemed, the reward will be removed from your account.

Your Welcome Reward is valid for 60 days from date of issue

Yes, you can spend your Welcome Reward on full price merchandise, promotional, clearance and/or sale items.

If you signed up in-store, you will need to create an online account. To do this, follow the steps below.

1.       Go to Create an Account in the top right hand corner of the website

2.       Complete the details requested including your birthday (so we can send you birthday rewards) and a password

3.       Click Create Account

If you have an online account but have forgotten your password, follow these steps:

1.       Go to “Login” in the top right hand corner of the website

2.       Enter in your email address that you used to sign up and then select “Forgot?”

3.       You will receive an email from Black Pepper asking you to follow a link and create/confirm your new password.

If you don’t receive an email, please make sure to check your spam/junk folder or contact our customer service team

Unfortunately, you need to be logged into your account before or at the time of making the purchase for the sale to apply to your reward program

You can change and update your details by visiting any Black Pepper store or by emailing us at info@blackpepper.com.au