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Uber On-Demand

Need Further Help?

If you have any questions or need help with your account, please contact us for assistance.

Customer Service Hours:
Monday - Friday 10:00AM to 4:00PM (AEST)

Call us: Australia: +61 3 9007 2218
New Zealand: +61 3 9007 2661

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Please note on Monday 8th and Tuesday 9th of June, our phones will be unavailable and emails will not be monitored. We will attend to any enquiries as soon as possible when we return.

2 Hour Delivery with Uber

2 Hour Delivery with Uber on eligible Australian orders.

How to Use Uber Fast Delivery

1. You must reside within 15 km of one of our participating stores.

2. Select your product(s) and size(s) for purchase.

3. Select 'Find in Store' to view nearby in-store stock availability.

4. Proceed to checkout and enter your delivery details.

5. If your order is eligible for Uber Delivery, it will appear under Delivery Methods at checkout. 

6. Receive your order under 2 hours. 

Delivery Live Tracking

Once the assigned store has packed your order and it is ready for collection, you will receive an email and SMS with an Uber tracking link to follow your delivery driver in real time.

If you are not available to accept your delivery, the order will be returned to the boutique it was dispatched from. Please note: delivery fees are non-refundable. As per our terms of service, you must be available to accept Uber deliveries.

Availability

2 Hour Delivery with Uber is only available from stand-alone selected Australian Black Pepper retail stores, until 2 hours before close. Then Uber delivery will be unavailable until the boutiques re-open the following day. For store hours, please visit Store Locations.

You must reside within 15km of one of our participating stores.

During busy periods, select stores may be temporarily switched 'off' for Uber deliveries.

Uber is not available from Myer or David Jones stores stocking Black Pepper.

Uber On Demand FAQs

Are all products available for Uber Delivery?

2 Hour Delivery with Uber is eligible on all full-priced and sale items. Please note, some items may not be available for Uber Delivery at your preferred store. In this case, we recommend selecting an alternate store where all items are available, or proceeding with Standard Shipping (complimentary for Australian orders over $99), or Express Shipping for $17.95.

Can I return an item delivered by Uber?

Yes. If you are not completely satisfied with your purchase, Black Pepper offers free returns* within Australia. Visit our Returns Policy page for more details.

More Information

If you have any questions or need help with your order, please Contact Us :

Phone +61 3 9007 2218 (Australia) or Email info@blackpepper.com.au

Our Customer Support Team is available Monday to Friday, between 10.00 am and 4.00 pm (AEST). (Excluding VIC public holidays)