Need Further Help?
If you have any questions or need help with your account, please contact us for assistance.
Customer Service Hours:
Monday - Friday 10:00AM to 4:00PM (AEST)
Call us: +61 (03) 9902 5400
Need Further Help?
If you have any questions or need help with your account, please contact us for assistance.
Customer Service Hours:
Monday - Friday 10:00AM to 4:00PM (AEST)
Call us: +61 (03) 9902 5400
Delivery Information
Note: All rates are calculated in Australian dollars (AUD)
Standard Delivery
Free shipping on all Australian orders $99 and above.
For all orders under the value of $99, a $12.95 standard delivery fee will apply with the below delivery times (including dispatch):
- 2-5 business days - VIC, NSW
- 3-6 business days - ACT, SA, TAS & QLD metro
- 3-10 business days - WA and most regional areas
Express Delivery
Express shipping is available within Australia at a cost of $17.95 with the below delivery times (including dispatch):
- 2-3 business days - VIC, NSW
- 2-4 business days - ACT, SA, TAS & QLD metro
- 3-5 business days - WA and most regional areas
New Zealand Delivery
Free shipping on orders $99 and above.
For all orders under the value of $99, standard shipping to New Zealand is available at a cost of $9.95 AUD with the below delivery times (including dispatch):
- 3-8 business days
Please note, in busy trading periods, orders may take longer due to high volumes.
Click and Collect
We're excited to offer Click & Collect across our Australian stores. Simply place your online order with Black Pepper, and it'll be ready to collect from your chosen store within 3 hours. For more details view our Click and Collect page.
2 Hour Delivery with Uber
Available on eligible orders. For more information, see our Uber On-Demand page. Please note this service will not be available on the 25th and 26th of December.
*Please note that the International delivery fee of excludes taxes and duties.
Within Australia, Black Pepper sends parcels via the Australia Post E-Parcel service. If you have specific needs please contact our Customer Service Department via phone on +61 3 9007 2218 (Australia) or +61 3 9007 2661 (New Zealand) or email at info@blackpepper.com.au
A signature is required upon delivery so please select an address where someone is available during business hours to receive your purchase. If for some reason your parcel cannot be a card will be left and you will then be required to pick up your parcel at the designated post office.
For orders to New Zealand, we send our parcels via Australia Post International Registered Post service
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